Website for a local plumbing and assistance company

This is a demo project for a fictional plumbing company in Lisbon. Visitors in this sector are often worried, have limited technical information and need to understand quickly what to do next.

The challenge was to communicate competence and safety without promising arrival times, prices or availability that had not yet been confirmed — while collecting enough information for useful triage from the first contact.

I built a bilingual, mobile-first experience with phone and contact options always within reach, immediate instructions to limit damage and a selector that adapts guidance to the type of problem.

The postcode checker indicates likely coverage without creating false guarantees. The form asks only what is needed to qualify the request: area, situation, active water, property and preferred contact method.

The result is a site that reduces anxiety, explains the next step and turns a vague description into a structured request. The company would receive better-context contacts and the customer would know what to do while waiting for availability confirmation.